GUARANTEE

We guarantee our plants to be true-to-type and in good health when they leave the nursery. Our guarantee does not include unconditional replacement.

You must notify us within 24 hours of receipt if there is a problem with any plants in your order, such as incorrect counts or damage to the plants. 

If you experience a problem with a plant later in the growing season, let us know.  We will be fair and will do our best to keep you satisfied.

Our guarantee does not cover plants injured by acts of God or any factor beyond our control, such as freeze damage, drought, floods, pest or disease damage, tractor blight, animal damage, improper planting, or lack of water. 

In no case does our guarantee cover more than the original cost of the plant and does not include the price of shipping.

CUSTOMER RESPONSIBILITY
It is your responsibility to maintain the plants with good care, adequate watering, and fertilization. Pest and disease problems are best handled by contacting your local County Extension Agency, who will have the best information on diagnosis and treatment.

Late spring freezes are the most common problem in northern locations, especially after the plants have leafed out.  If your trees have already started to grow and you expect a late freeze, then you should make every effort to protect them, such as using Grow Tubes and other protective measures.  We are not responsible for damage due to late spring freezes.

RETURNS
We will accept returns only if there is damage to the trees during shipment. If the box is damaged, open and inspect the trees.  If they are not damaged, go ahead and plant the trees. If the trees are badly damaged, such as broken stems, call us immediately for instructions.  Do not throw away packaging and we will instruct the shipper to pick up the damaged box and plants.

CERTIFICATIONS
Chestnut Hill Tree Farm is inspected by the State of Florida Dept of Agriculture,  and has a Florida Nursery Stock Certificate for interstate and intrastate shipments.  We are burrowing nematode certified for shipment to LA and TX, and have fire-ant and Mississippi Apple Snail certifications as well.